FAQs
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What is ViverEco? ViverEco is an online store dedicated to offering a curated selection of sustainable and eco-friendly products. We carefully choose items that are designed to help you lead a greener lifestyle and make a positive impact on the environment.
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What types of products does ViverEco offer? We offer a wide range of sustainable products, including reusable bags, zero-waste products, bamboo kitchen essentials, natural home goods, eco-friendly personal care items, and more. Our goal is to provide you with high-quality, eco-conscious alternatives to everyday products.
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Are your products really eco-friendly? Yes, we take pride in offering products that are truly eco-friendly. We thoroughly research and vet each product and supplier to ensure that they meet our strict sustainability criteria. We prioritize items made from renewable or recycled materials, biodegradable options, and products that help reduce waste and plastic consumption.
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How do you select the products for your store? We have a rigorous selection process for the products we offer. Our team evaluates each item based on its environmental impact, quality, and ethical production practices. We only partner with suppliers who share our commitment to sustainability and align with our values.
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Do you ship internationally? Yes, we offer international shipping to many countries. Shipping options and rates will be displayed at the checkout based on your location. Please note that there may be additional customs fees or import taxes depending on your country's regulations.
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What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer support within 14 days of receiving your items. We will guide you through the return process and provide assistance to ensure a smooth resolution.
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How can I contact customer support? You can reach our customer support team by email. We strive to respond to all inquiries within 24 hours and are here to assist you with any questions, concerns, or feedback you may have.
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Is my personal information secure? We take your privacy and data security seriously. We employ industry-standard encryption technology and follow best practices to protect your personal information. We do not share or sell your data to third parties.
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Can I track my order? Yes, we provide order tracking for all our shipments. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery.
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Do you offer discounts or promotions? Yes, we frequently offer discounts, promotions, and exclusive offers to our valued customers. To stay updated on our latest deals, sign up for our newsletter and follow us on social media.
If you have any other questions, feel free to reach out to us. We are here to assist you in your journey towards sustainable living!